Leaders Merchant Services Reviews Complaints for Leaders Merchant Services

  • Sales Experience
  • Rates
  • Fees/Contracts
  • Support
User rating

Reviewed by:
Rating:
3
On July 18, 2024
Last modified:August 20, 2024

Summary:

Leaders Merchant Services was founded in 2000 and is based out of Camarillo, California. Offering credit card processing solutions for retail, home-based, mail-order, and e-commerce.

Leaders Merchant Services
Leaders Merchant Services was founded in 2000 and is based out of Camarillo, California. According to their website, the offer credit card processing solutions for retail, home-based, mail-order, and e-commerce. Leaders is a registered Merchant Service Provider/ISO for Wells Fargo.

Reputation & Rating

Leaders Merchant Services is accredited with the Better Business Bureau and has a B+ rating. Over the past three years, they’ve had 188 complaints filed against them, with 70 closed within the past twelve months. 32 of the customers whom filed complaints felt that the response they received was unsatisfactory. That number is high, and does not reflect well. The majority of the complaints filed cited advertising/sales issues, problems with product/service, and billing/collection issues. Leaders does, however, let you read the complaints filed against them as well as their response, which is always a plus and makes the company more transparent. The most recent complaints are merchants getting charges which they claim they didn’t agree to or that the sales representative didn’t discuss, like additional surcharges on non-qualified transactions. Sales representatives are not required to go over every rate and fee that is on an application that’s why it’s always strongly suggested to read and review any merchant application in its entirety before signing up.

Sales and Marketing Strategies

Leaders Merchant Services relies on inside sales representatives, independent agents, as well as affiliates to help offer their services. Although this is a typical way of marketing, it can, and does, lead to a non-uniform sales experience and relationship thereafter. For example, depending if a business is talking to an inside sales representative, an independent agent, or directed to Leaders through an affiliate, they might get three different quotes on rates and fees. There also seems to be some inconsistencies on their website in terms of how they operate. For example, on their website they state that they “do it all” in terms of shipping and programming credit card equipment, however they explain on one of their responses to a Better Business Bureau complaint that they use a 3rd party to process any lease fees on a terminal. This essentially means that the merchant signs two agreements if leasing a terminal, but might be lead to believe otherwise due to deceptive wording on their website.

Rates and Fees Schedule

Leaders seem to be on the more expensive side. Although they do offer a 0.49% swiped rate and a 1.79% keyed rate, these are only the qualified rates. The 0.49% would only cover regulated debit cards, for them to state that the qualified rate is the “rate you should receive most frequently” on their website is inaccurate. They also charge a monthly minimum, ranging from $15-25, charge a lease fee for their equipment, and charge a cancellation fee ranging anywhere from $250-$350. It’s also stated in other reviews that they charge an annual fee of $99. Simply put, there’s a great deal of other Merchant Service Providers who would be able to offer any business type a lot lower rates than what’s shown from Leaders.

   

 

Leave Your Comments and Reviews about

Stay or Switch from Leaders Merchant Services To Another Merchant Service?

Are you unhappy or happy with credit card procesor services Leaders Merchant Services ? Share your comments, insights, honest opinions, service levels from merchant account Leaders Merchant Services. Have you been Shutoff, Closed, Denied, Cancelled by Leaders Merchant Services? What are the ratings for Leaders Merchant Services? Post your experiences with Leaders Merchant Services on Sales Practices, Length of Contract, Hidden Fees, Early Termination Fees, Problems with Leaders Merchant Services, Chargebacks, Extra Fees, Transaction Rates, Contracts, Contacts, Support, Services Leaders Merchant Services. Find lower cost merchant account processor quotes and comparisons no contract service providers that have cheaper rates then Leaders Merchant Services. Leave your customer rating and review of Leaders Merchant Services below.

4 Comments

  1. S Holtman August 10, 2024 at 10:28 pm - Reply

    Yes, I agree. I have this service and would not recommend them. High rates, charged me non qualified rates on a card that should have been qualified rates, fees that are charged and never even listed on the statements and you can’t find them on the website. Early cancellation fee of $350 the first year or $250 thereafter until you meet the contract of 3 years. A yearly fee I wasn’t aware of, monthly charges when I was told there wouldn’t be any, and more. So, nope. Don’t go there.

  2. Timothy Conney August 16, 2024 at 2:47 pm - Reply

    I have been with leaders for a year now and so far I have never had any problems with my account. I admit I had to call customer service several times to ask about the charges on my account and they have been very helpful with explaining to me the charges and fees. I don’t know if I got lucky with my the choices of customer service representatives I talked to but I sure did not have any troubles addressing my concern to them and getting it fixed. Leaders has been a reliable company for my business so far and I intend to extend my 3year contract in the future. Maybe they had a change in their system? I was getting a good service and I did not experience what the others had experienced with the company and hope it stays that way. Leaders is doing a great job helping me with my business needs.

    • Read reviews and information about Leaders Merchant Services Merchant Provider
    • Post Compliants about Leaders Merchant Services, Alternatives to Leaders Merchant Services Merchant Service
    • Leave a Review or Write Complaints about Leaders Merchant Services Credit Card Processing
    • Find Alternative Better Leaders Merchant Services Payment Processor Solution
    • Shutoff by Leaders Merchant Services Closed, Cancelled, Terminated by Leaders Merchant Services
    • Find out Information about Leaders Merchant Services Credit Card Processor
    Valinca Nil August 20, 2024 at 2:07 pm - Reply

    I have been with LMS for more than a year now and everything still works for me. I am really shock to read reviews and complaints about LMS and I am really hoping that those were resolved issues already. Leaders Merchant Services have been a great help to me. I was only in business for more than a year before thinking about getting credit card services and did not know anything about them (good rates, what services included, anything) so I did some research online and after comparing prices and places I ended up with them. And on the whole, service has been very good. I think that for small businesses, Leaders Merchant Services is a place to consider. The rates and customer service are awesome. I would give them two thumbs up for now as they serve me and my business pretty well.

Leave A Response