
- Sales Experience
- Rates
- Fees/Contracts
- Complaints/Ratings
- Support

Chase Paymentech, a subsidiary of J.P. Morgan Chase Bank, was founded in 1985 and is based out of Dallas, Texas. Winning the Internet Retailer’s Top E-commerce Payment Processor for six years straight, Chase Paymentech is the leading merchant service provider in the e-commerce field. They process about 50 percent of all Internet transactions each year. Although specializing in card-not-present processing solutions, they also offer point of sale equipment as well as electronic check processing and international currency processing services in over 130 currencies. At the CardNotPresent.com’s inaugural achievement awards this year, Chase Paymentech won Best Chargeback Management Solutions. With chargebacks being a major concern with any card-not-present business, this award was a great one to win.
Reputation & Ratings
Chase Paymentech is accredited with the Better Business Bureau and has an A+ rating. Over the past three years, they’ve had 104 complaints filed. Twentynine of the customers whom filed complaints felt that the response they received was unsatisfactory, nine of those type of complaints were filed this year. The majority of the complaints filed cited billing/collection issues as well as problems with product/service. Being one of the leading merchant service providers in terms of quantity of merchants, the ratio of complaints is relatively low. However one item to be aware of is that Chase does require contracts and this typically can lead to issues, especially when working with such a large company where they may lack the ability to monitor the quality control with which all their agreements and signed and the details under those agreements.
Sales and Marketing Strategies
Unlike most big merchant service providers, Chase Paymentech does not recruit independent sales agents directly but rather relies on sub-ISOs. Independent Sales Organizations (ISOs) either use a call center or recruit independent sales agents themselves to sell Chase’s processing services. Chase Paymentech also has a direct sales force in their many call-centers. They have also landed a big partnership with Verizon’s business solutions. Verizon now recommends Chase Paymentech solutions to it’s small business customers and offer a free credit card terminal and no startup cost in hopes of attracting more clients. Being one of the biggest Internet Service Providers in the United States, Chase’s partnership with Verizon seems like a very good move. Similar to our concerns above this is another reason individuals should be very diligent in reading and rereading their agreement with Chase before they sign. Anytime an individual is receiving something for free there are terms and conditions connecting to the giveaway, and we have talked to a number of merchants who learned too late that the low cost of entry and free terminal quickly turned into albatrosses 6 months into their 3 year contract.
Rates and Fees Schedule
Since Chase Paymentech uses subISOs, their rates and fees might differ depending on which subISO is giving the quote. Once again due to the size of the organization and their distributed sales staff, it is extremely important that merchants perform their own due diligence. These company represent the toughest reviews for us here, as some business owners will sign up with Chase Paymentech through a small ISO and be treated very well, while another may sign up with a different ISO and have nothing but headaches. This is one of the reasons that while we think many merchants can receive a solid deal from Chase, there are a plenty of other providers who handle the full sales and support experience that offer better alternatives and a more uniformed sales system for individuals signing up with them.
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